cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

I have recorded a session but the folder does not exist

lcsilu13
Newcomer
Newcomer

Please help, I have recorded a session in zoom but once I stopped recording, there's no folder, so I can't locate the recording. Help please. Thanks.

3 REPLIES 3

Cailanthus
Newcomer
Newcomer

This is my exact problem. No one has offered a solution?

 

Cailanthus
Newcomer
Newcomer

OK, I found mine. It was in my Zoom folder under Documents, but just sort of camouflaged among other files. The tricky thing was that opening it by clicking on the "open" menu option from some other file resulted in a message that the file had been corrupted. But when I opened it from the file manager, it was not corrupted. It converted automatically just fine.

Jameswalter
Contributor III
Contributor III

Be sure to set the default folder in your Zoom Client app Settings -> Recording tab. This is where all local recordings will go. For your convenience there is a button that will open the folder on your desktop.

 

Regards,
James