I cannot delete files received in chats from my external zoom contacts.

[haseebali27]

In the normal chat from my zoom contacts. I have cleared chat history as well but when I open all files option I still able to view files. But no option to delete those files if they are received.

[ommatinn]

@haseebali27 

I am afraid that is not possible at the moment.

Due to security policies, does not delete users’ files, only chats and related metadata. If a user downloaded a file, it will not delete it.

https://support.zoom.us/hc/en-us/articles/115005516426-Storing-chat-message-history

[haseebali27]

So, How could we delete our data if we want to delete it? Is it possible?

[ommatinn]

@haseebali27  

I suggest you please read the article I shared with you. I can not answer these questions as your account type, plan and role need to be checked. 

[Denise11Schultz]

Hi, I just tried deleting the sent file from the sender account, and it automatically deleted the file from the receiver's account, but the receiver kept the text. I don't see a way to delete the text. Hope that will help you.  [Update: I was able to delete the text the same way, from the sender account, and it automatically deleted the text from the receiver's account.]