I cannot delete files received in chats from my external zoom contacts. | Community
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H
Newcomer
haseebali27
Newcomer
April 21, 2022
Question

I cannot delete files received in chats from my external zoom contacts.

  • April 21, 2022
  • 2 replies
  • 0 views

In the normal chat from my zoom contacts. I have cleared chat history as well but when I open all files option I still able to view files. But no option to delete those files if they are received.

      2 replies

      O
      Employee
      ommatinn
      Employee
      April 21, 2022

      @haseebali27 

      I am afraid that is not possible at the moment.

      Due to security policies, does not delete users’ files, only chats and related metadata. If a user downloaded a file, it will not delete it.

       

      https://support.zoom.us/hc/en-us/articles/115005516426-Storing-chat-message-history

      H
      Newcomer
      haseebali27Author
      Newcomer
      April 21, 2022

      So, How could we delete our data if we want to delete it? Is it possible?

      O
      Employee
      ommatinn
      Employee
      April 21, 2022

      @haseebali27  

       

      I suggest you please read the article I shared with you. I can not answer these questions as your account type, plan and role need to be checked. 

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