Direct chat option not working in Zoom desktop app

Forum|Forum|7 months ago
June 6, 2025
4 replies
0 views

In a Zoom meeting on the desktop app...

1) I was the host

2) There were 3 participants (me + 2)

3) The selection "group chat & anyone directly" was selected'

BUT

4) There was no drop down menu to select a direct message recipient

5) The "more" icon (...) was missing from the bottom menu bar in the chat panel

HOW DO I REINSTATE THE ABILITY TO DO DIRECT CHAT????

Chat apps

C

CCMI

Newcomer

We saw this for the first time yesterday. Something changed as we used to be able to do direct chats for years.

MGSR

Community Manager

Hello there,

Thank you for your feedback. Our team has shared this with the product team.

E

eschrank

Newcomer

Thank you. I am eagerly awaiting this correction. Still isn't working properly.

L

LK_EXN

Community Champion | Partner

It's kind of strange. In a meeting, where I'm a host - I cannot choose direct chat recipients. It can be done however from Participants list > 3 dots menu next to user name > Chat. This should open direct chat to that user.
So this seems to be workaround for you for now...

But when I joined the same meeting as a second user from browser (and third as Zoom Room), they could choose with whom they want to have direct chat from chat window.

I guess this will be fixed with some later releases.

S

Shelleywb

Newcomer

I am still having this problem- it's a loss of functionality from what was there before. ZOOM- please fix this!!! It's especially annoying since the host (using my personal meeting room) is the one who can't chat this way- while others seem to have not lost the functionality.

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