Chat notification even though no new message

[Julie88]

Hi there!

We have deployed Windows client version 5.13.3 in our company. Recently, in Team Chat the unread message badge shows that there are new messages, but there is no message, missed call or alike.

Have you experienced this, too? Any ideas how to fix it?

Thank you!

[SueV92]

Hi Julie - I just hosted a workshop and even though I saw a chat preview of a message, it didn't show in the chat feed. My co-host also didn't see these messages, but a participant said they could see them. Perhaps it's an issue with the host? We are also on 5.13.3