Can't download documents from Chat | Community
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Newcomer
mpa1980
Newcomer
January 18, 2022
Question

Can't download documents from Chat

  • January 18, 2022
  • 2 replies
  • 0 views

All of a sudden, if someone shares a document or link in the chat, I cannot download it.  I am the host and admin.  Everyone else can do it, but not me.  I have not touched the settings - any ideas how I can fix this? Thanks

 

    2 replies

    Bri
    Community Manager
    Bri
    Community Manager
    January 24, 2022

    Hi @mpa1980! When you try to open the documents from chat, do you receive any error message? Would love to understand what's going on here 🙂

    M
    Newcomer
    mpa1980Author
    Newcomer
    January 25, 2022

    No message.  A blue outline appears around the chat box and no matter where I click, I cannot copy it.  I have to actually highlight the text and then copy/paste onto a word doc to save the chat.  

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