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Can't download documents from Chat

mpa1980
Newcomer
Newcomer

‎2022-01-18 04:36 AM

All of a sudden, if someone shares a document or link in the chat, I cannot download it.  I am the host and admin.  Everyone else can do it, but not me.  I have not touched the settings - any ideas how I can fix this? Thanks

 

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2 REPLIES 2

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2022-01-24 11:58 AM

Hi @mpa1980! When you try to open the documents from chat, do you receive any error message? Would love to understand what's going on here 🙂


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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mpa1980
Newcomer
Newcomer

‎2022-01-24 08:12 PM

No message.  A blue outline appears around the chat box and no matter where I click, I cannot copy it.  I have to actually highlight the text and then copy/paste onto a word doc to save the chat.  

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