Can't click the option that says "Your Computer" to send a local file in the chat.

Forum|Forum|1 year ago
May 10, 2024
3 replies
2 views

Hello, everyone. Thank you for your help with this. Here is my issue.

Until a few months ago, I used to be able to do file sharing from a file that was saved on my laptop -- I could put it up on the chat window by clicking the YOUR COMPUTER option, find the file that was saved in my laptop and then upload it onto the Chat Window for everyone to access it and download it.

But I can't seem to do that anymore. Does anyone know what's going? I have a MacBook Pro -- iOS Ventura (ie: above 13).

FYI: Yes. I tried EVERYTHING in the FAQ's -- including (among many things) going to Account Settings... and enabling File Sharing. However, it was ALREADY turned on. Either way, I turned it off.. then turned it back on... nothing. So, after that... I even logged on and off ZOOM to see if that reset it... nothing. Changed nothing.

I even then went into the Chat options... checked every area where I could toggle file sharing... but, still not working. Everything I try does not work. When I click on the "YOUR COMPUTER" option in the chat window... it just stays greyed out... does not let me even click on it. NOWHERE in the FAQ's does it answer how to fix this overall issue. I have a PRO account, so it's not like I'm not paying for Zoom. I am. But even then, they say I don't qualify for live support. This feels like they want to suck money out of you.

Hoping someone here can help me figure this out. Please. I appreciate your help. Thank you.

- Johnny S.

Chat user settings

A

ARama

Newcomer

Hi. Having the very same issue, and no resolution found anywhere. Grateful for any pointers or help from the community.

B

BillieBass

Newcomer

This is a feature, not a bug. They're trying to ensure you're forced to connect Zoom to your other services, so it can share files from someone else's servers instead of their own. Unfortunately, none of that actually works, but that's the point.

F

Frank_TB

Community Champion | Customer

Hello,

You don't mention if this is a meeting that you are hosting or if you are joining someone else's meeting.

This setting can be turned off by the meeting host in their own account settings. If it is happening on another host's meeting ask them to turn the setting on that allows it for future meetings.