Can't accept Zoom invite: Sorry, you cannot use this link to add friends. (124) | Community
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cschroeder
Newcomer
February 4, 2022
Question

Can't accept Zoom invite: Sorry, you cannot use this link to add friends. (124)

  • February 4, 2022
  • 3 replies
  • 1 view

I received a Zoom invite link, but when I tried to use the link to accept I received the error "Sorry, you cannot use this link to add friends. (124)". My Basic account is tied to my Gmail address, but the invite was sent to my other personal email address (provisioned by Google, but not a @gmail.com address). After looking at the (limited) advice here, I tried creating a second a second Zoom Basic account using the other email address, but I get the same error when I am logged in with the new account. Being logged in with the Linux Zoom client vs. web browser only doesn't appear to matter.

 

This does not appear to be a new problem. How do I fix this?

 

These are both personal, Basic accounts. Neither is tied to an organization, but both use Google for the login.

      3 replies

      M
      Newcomer
      Matek
      Newcomer
      February 7, 2022

      I have then same issue. Never had it before. Today I wanted to invite a colleague and he get's exactly the same answer "Sorry, you cannot use this link to add friends. (124)".

      When he's trying to invite, I get the same message too.

      All other invitations to my colleagues worked properly. So what's the problem now???

        C
        Newcomer
        cschroederAuthor
        Newcomer
        February 21, 2022

        Finally figured out how to submit a Support Ticket for this (#13583904)

          O
          Newcomer
          oscaryang
          Newcomer
          March 23, 2022

          hi there,  I had the same problem too,  and saw the same error message. 

           

          Attached a, screen shot of the error message. 

           

          BTW has anyone attended to your enquiry ? Thanks. B

            C
            Newcomer
            cschroederAuthor
            Newcomer
            March 25, 2022

            I received a reply that included an attachment named 'CleanZoom.exe' to facilitate re-installing the Zoom application, but that does me no good on the Linux & Android platforms! I periodically add a reply to the thread asking for a Linux and/or Android solution, but thus far I have received no further answer from Support.

              Q
              Newcomer
              Queebeagle
              Newcomer
              January 11, 2023

              Came across this myself and the issue was that I used another email account that wasn't the one associated with Zoom to communicate with the person who invited me as a contact. You can only get the invite link in the right email account or it will give the msg: "Sorry, you cannot use this link to add friends. (124)" - Note the 124 error is invalid authorisation.

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