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Accident on Unnassociated A

Confused_User
Newcomer
Newcomer

I accidentally chose the option to  "unassociate my account" which then made my pro account to a basic one. Would it be possible for me to recover it ?

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

@Confused_User:

I think it should be pretty easy with these steps:

  • From the "main account", ask the "now unassociated" account to rejoin. (Account Management -> Account Profile -> Link Accounts to an organization -> Invite Accounts"; see this Zoom Support page.)
  • From the unassociated account, approve the request to (re-)join the account.
  • In the "main account", I think the Pro account allocated to the re-joined user should still be in your available Pro accounts, and you should be able to allocate that license to the (re-)joined user.

That, or some similar process, should be all you need.


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