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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Scheduler Licenses?

CWM
Newcomer
Newcomer

‎2024-08-16 06:46 AM

We have Zoom for Business, which includes Scheduler, and I have been working through the setup process to use Zoom Scheduler to replace another third-party scheduling service.  When attempting to add members to a Team, some members cannot be added to a team, while others can.  This warning appears on the user: "This user has an invalid license. Please assign a scheduler license to them or remove them to continue."  As far as I can tell, all users have the same licenses assigned (Zoom Workplace Business, Zoom Phone Basic).  I don't see anything that makes users different.  What am I missing?  Is there a place in Zoom to assign Scheduler licenses?

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colegs
Community Champion | Employee
Community Champion | Employee

‎2024-08-16 11:10 AM

@CWM - Make sure all of the members of your team have their calendars connected to their Zoom accounts.  Otherwise, scheduler will not be able to connect them.  (The error message sounds different, but you are correct that you should all be licensed, so I am looking for other possibilities).  

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