Host not receiving email confirmations when someone schedules | Community
Skip to main content
S
Newcomer
smarkwallace
Newcomer
August 12, 2024
Question

Host not receiving email confirmations when someone schedules

  • August 12, 2024
  • 1 reply
  • 0 views

Hello,

 

I am really confused about something. I don't get any confirmation emails when someone schedules a Zoom through the scheduler. I am guessing they get a link but I don't receive anything. I have looked at the settings and everything looks good. What am I missing? On the notifications area, the default options are greyed out and can't be edited. On some of the other settings I see options for sending to invitee and host. When I did a test at the beginning, I did receive an email. Any thoughts?

 

Stephen

1 reply

T
Newcomer
tomshubert
Newcomer
August 13, 2024

I have had this same issue, off and on, going back months.  For the last several days I have been trying to set up an account for a user in a client company and the log search of incoming email to the email server shows nothing from Zoom.  All other incoming emails are logged, so I know that Zoom is simply not sending out the confirmation.  I have no idea how to solve this problem.

Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.