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new filter option in call center agent report

VagnerAG1
Newcomer
Newcomer

‎2025-05-19 04:43 AM

I would like to request the inclusion of a specific "Work Started" filter option in the agent history report in the contact center

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ArvinG
Zoom Employee
Zoom Employee

‎2025-08-20 07:24 AM

@VagnerAG1 – When you say “Work Started,” which exact moment do you mean—the start of After-Call Work (Work state) right after an engagement ends, the time the agent accepted the engagement, or something else? Thanks in advance for the additional context!

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