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Hello Zoomies

Looking for your expert opinion!

I am Zoom admin in my organisation , managing Zoom users , meeting, phone etc.

Under the admin role we have Contact Center edit access already enabled and account also has Zoom CC Essential and Elite license. However when I try accessing Contact Center Management option it hits the URL "https://XXX.zoom.us/cci/index/admin#/without-license" and page says "Access to this page requires a Zoom Contact Center license. Add yourself as a user to Contact Center to have permission for access and administration."

I dont know which License is needed and how do I assign that license to me . Any guidance is much appreciated.

Thanks

Sanket

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!