ZCC email Manage entry point option

[nordinjr]

I was trying to search manage entry point option on :

contact center management > flows > "flow channel a (email)" ellipsis (...) > manage entry point

unfortunately, I'm unable to find that said option on ellipsis (...),
may i know is it connected to flow's diagram editor on why it doesn't appear.

if it's connected can you guide on me how?

[GauravPurohit · Accepted solution]

you probably need to scroll to the very right. the dropdown will appear asking to manage entry point.

[nordinjr]

thank you for the reply but apparently i was not properly set event assignment on flow editor (Start widget) and add entry point

[Betty01]

The "Manage Entry Point" option in ZCC (Zscaler Client Connector) email settings allows administrators to control and configure how emails are routed through Zscaler's cloud security platform, defining entry points for email traffic to ensure proper filtering and security enforcement.

[gidxl03]

I had the same issue, 'Manage Entry Point' wasn't visible in either the Flows ellipses or in the Start widget until I hit 'Publish'.  I don't understand why as it is not yet usable . I went back to check the docs and found that 'Prerequisites for adding or editing entry points' says 'Associated flow must be in a Published status'  Painful !