Wrap Up Time Prompt popping up while still in an A...

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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Hi! Looking for some support on this issue we had with one of our support agents. They were in a live call and midway through the call, the wrap up time prompt popped up, yet they were still active in the call. The wrap up also showed under their status so it was incorrectly marking them in wrap up time. Once the call ended the wrap up continued, marking them at over 20 minutes of wrap up when it was actually the phone call. Any advice on this would be greatly appreciated, thank you!

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