Wrap Up Time Prompt popping up while still in an Active Call

[Scarlett_Alaniz]

Hi! Looking for some support on this issue we had with one of our support agents. They were in a live call and midway through the call, the wrap up time prompt popped up, yet they were still active in the call. The wrap up also showed under their status so it was incorrectly marking them in wrap up time. Once the call ended the wrap up continued, marking them at over 20 minutes of wrap up when it was actually the phone call. Any advice on this would be greatly appreciated, thank you!