Unable to hear customer / voice not registering when using ZCC on the Zoom Web App

[CIVal]

Hey everyone,
My work revolves around answering inbound calls and doing outbound on ZCC which I typically do via the Zoom Desktop App. However, in preparation to work remotely soon, I tried using the Zoom Web App on Chrome on my Tablet (Huawei Matepad); as ZCC is not in the Mobile App, which has previously worked a few months ago.

Testing the speaker and mic settings worked fine but whenever a call comes in, I am unable to hear the customer nor speak to them; the automated transcript also fails to register anything. At first I thought it just had to do with the tablet but when I tried using the Web App on my desktop (the same one I typically work on via Zoom Desktop App) the same issue persists.

Tl;dr:
Unable to hear customer nor speak to them on ZCC via Web App. Tried on both Tablet and Desktop where speaker and mic is detected properly in the settings.

Any ideas on how to resolve this issue? (Tried updating chrome, restarting tablet, etc.)

[ArvinG]

Hi @CIVal! This should be functioning with the Progressive Web App. I'd like to confirm you're accessing it properly through this link (https://app.zoom.us/wc), right? I just tested this and it appears to be working fine. 

Context: I accessed the PWA (https://app.zoom.us/wc) via Google Chrome Version 138.0.7204.94 and gave it permissions for Audio Mic.

If you continue to have issues, I would recommend submitting a  Support Ticket so we can take a closer look.

Thanks!