Sending an e-mail from the flow when a certain event happens | Community
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Explorer
August 27, 2024
Question

Sending an e-mail from the flow when a certain event happens

  • August 27, 2024
  • 1 reply
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What I have done is created two flows, one is the normal Contact Center flow and the other is it's Management flow. I use the management flow to change the state of the Contact Center flow. For example, by using a global variable in the management flow, I can instruct the other flow to shut (by pass) it's queue and just take voicemail, when the emergency variable is set to true. This works fine, but what else I would like to do is send an e-mail to the other supervisors informing them that the queue has been set to emergency mode. I have not been able to find away to do this, is it possible and how? Do I need an e-mail channel license to make this happen?

1 reply

Newcomer
September 4, 2024

This would be a nice feature.