Recording a voicemail drop message. | Community
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Newcomer
SSimmons1
Newcomer
November 22, 2023
Question

Recording a voicemail drop message.

  • November 22, 2023
  • 5 replies
  • 31 views

I need to prerecord a voicemail message I can drop into a prospect's voicemail when they don't answer. How do I make this happen?

    5 replies

    E
    Newcomer
    erikminter777
    Newcomer
    June 5, 2024

    I also need help with this. There seems to be no way to automatically send a voicemail when a user doesn't pick up. This feature would greatly benefit outbound call efficiency.

      J
      Newcomer
      jesopone
      Newcomer
      July 2, 2024

      This would be a fantastic feature, cloud call offers it.

        CarlaA
        Community Manager
        CarlaA
        Community Manager
        July 26, 2024

        Hi everyone, 

         

        Thank you for taking the time to offer your input on Voicemail capabilities with ZCC. Currently, Zoom Contact Center offers an agent-based dialer that includes preview and progressive dialing algorithms.

        Read more on this here:  https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0073775#mcetoc_1hmne0l793l

         

         

         

          M
          Newcomer
          MaryannB
          Newcomer
          August 29, 2024

          After using it extensively, I’ve found that ZCC Progressive Dialer falls short in several areas, and unfortunately, it doesn’t meet our needs as a replacement for our previous sales dialer that was able to do voicemail drops.
          The idea is to keep our team from having to speak their voicemail message over and over, and when the voicemail drop is initiated, they can hang up and begin the next task.  The ZCC Progressive dialer’s answering machine detection is not great.  Loads of calls are passed to my agents, and they find that they’re being connected to a  voicemail box, not a human. They then have to wait and leave the voicemail anyway. The dialer is not doing the work for them in the expected way.

          Zoom, we need a voicemail drop feature, ASAP!

          B
          Newcomer
          Betty01
          Newcomer
          August 15, 2024

          Recording a voicemail drop message involves creating a pre-recorded voicemail that can be automatically delivered to recipients' voicemail inboxes without ringing their phones, often used in marketing or outreach campaigns.

          M
          Newcomer
          MirandaQ
          Newcomer
          April 23, 2025

          We need to have voicemail detection enabled for Zoom Contact Center as standard functionality, not only as a component of the dialer.  Because we record calls, the call recording announcement plays at the same time the customer voicemail greeting plays.  By the time the call connects to the agent, they are unaware if someone answered the call or if a voicemail was reached.  They only hear silence on the call and it is a poor experience for both the customer and the agent.   We would also love voicemail detection & VM drops for Zoom phone.

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