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Outbound Call Option Greyed Out

Allisonmc
Newcomer
Newcomer

‎2024-06-21 03:52 PM

Three of my agents this evening could no longer make outbound calls in Contact Center.  The option in the lower left is greyed out.  One agent reported a message that " (user) is not in the queues with outbound settings available".  The users are in a queue with outbound call settings so I'm confused.

Our office hours ended at 5pm but that's never been an issue with making outbound calls before.

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