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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Menu While Waiting in Queue

tony_c
Newcomer
Newcomer

‎2023-11-29 07:51 AM

I am trying to create a flow where while the caller is on hold in queue they can be presented with an IVR Menu that allows them to press 1 to leave a voicemail.  The flow would be that the caller goes into queue because no agents are available, after 30 seconds the IVR menu is presented.  If no selection is made, the caller goes back on hold and then at 60 seconds the IVR menu is presented again (with different message).  This process loops until the call is answered or the caller eventually opts to leave a voicemail.  Any suggestions?

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