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Newcomer
jimmyatlantic
Newcomer
October 12, 2023
Question

International Contact Center

  • October 12, 2023
  • 1 reply
  • 0 views

I am trying hard to understand what is available internationally for Zoom Contact Center. This blog post https://blog.zoom.us/introducing-zoom-contact-center/ states CC is now available in the UK/IRL and AUS and NZ in addition to the US/CA. Then this site, a link from the prior, https://explore.zoom.us/en/products/contactcenter/features/global-coverage/ states it is available in 30 countries. However, when I try to add numbers in the Contact Center Admin, it doesn't give me any options. How do we go about getting the international contact centers up and running? And does anyone have what the international phone rates will be for say a center in the UK? The rates pages are for calling from the US/CA to the other countries. Thanks!

1 reply

R
Community Manager
rn-zm
Community Manager
October 17, 2023

Hey @jimmyatlantic PSTN and numbers are available in all 30 countries via the Global Number, which must be added to your contract. Have you contacted our Zoom sales team about this? If this is the case, I recommend contacting your designated Account Executive (AE); otherwise, you will need to contact sales for more information and availability; they should have the necessary information 🙂

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