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DeniseA
Newcomer
May 3, 2022
Solved

Impossible to contact customer support to get help

  • May 3, 2022
  • 3 replies
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Yesterday my meeting was cut off at 40 min b/c of the change in free accounts.  I was unaware of the change even though I am using Zoom 3x/week.  I paid for an upgrade, as I needed Zoom for my tutoring business then went back to my emails to find out what was going on.  The emails said I was offered a discount for the first year, but when I clicked on the link, it said I was ineligible for the savings, presumably because I had paid for an upgrade minutes before and during that process, no discounts were mentioned.  l am unhappy about this process, would like to discuss it with someone, but that does not seem possible.  How to proceed to get some help??

    Best answer by JepZoomie

    Starting May 2, 2022, Zoom is changing the meeting duration limit for 1:1 meetings hosted by Basic users on Free and Free (Credit Card Verified) accounts to 40 minutes. 

    As for your concerns regarding the discount, for fast help, Zoom users may create a web ticket describing your question or issue in detail and our technical experts will resolve the issue and respond to you quickly. Submit your web ticket here: https://support.zoom.us/hc/en-us/requests/new

    3 replies

    J
    Employee
    JepZoomieAnswer
    Employee
    May 3, 2022

    Starting May 2, 2022, Zoom is changing the meeting duration limit for 1:1 meetings hosted by Basic users on Free and Free (Credit Card Verified) accounts to 40 minutes. 

    As for your concerns regarding the discount, for fast help, Zoom users may create a web ticket describing your question or issue in detail and our technical experts will resolve the issue and respond to you quickly. Submit your web ticket here: https://support.zoom.us/hc/en-us/requests/new

    J
    Employee
    JepZoomie
    Employee
    May 15, 2022

    Hi, I just wanted to check in and see if my response has been of help to you. If so, it will be greatly appreciated if you can click the 'Accept as Solution' button.

    This will be a great help to the community and to people who are having the same concern and are looking for answers.

    N
    Newcomer
    Nmalebna
    Newcomer
    July 9, 2022

    I need a help from NGO

    N
    Newcomer
    NMC43
    Newcomer
    October 20, 2025

    I had a problem joining a meeting at 10:00 today - it said I wasn’t the host - but interestingly told the client I had not joined as the host!  Called customer service at 10:05.  The virtual assistant told me my account details were incorrect.  I eventually got put through to customer services.  5 hours later no one has picked up.  What a joke.  

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