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Getting chat transcript in Salesforce from Web Chat

rfincke
Newcomer
Newcomer

Is there a feature/function in Zoom where the transcript from chat (web) in contact center that will automatically bring the transcript into a task or Zoom Session history record? 

 

All of the help articles I am finding all speak about Meeting chat and that's not what we are looking.  We need to transcript from the chat to come back into Salesforce so we have record of what was talked about - and are able to view the history of that conversation. 

2 REPLIES 2

ChrisVA
Newcomer
Newcomer

I am looking right now for my transcript from my last meeting in order to send out to my members. I found it last month but not this month.

 

Denisce
Newcomer
Newcomer

Hey Chris,

Did you ever find out anything?

I am wondering the same. We got Zoom Webchat, and I know this was an ask during the vendor vetting, but now this is delaying the process for us.