Disable unwanted outbound engagement options from ZCX Zoom App

Hi @Giraffe24, currently the ZCX Zoom App doesn’t allow fully disabling or removing greyed-out outbound engagement options—they remain visible but non-functional. As a workaround, you can use custom agent layouts or role-based permissions (if supported) to limit exposure, provide training or guidance to clarify which options agents should ignore, and submit feedback to Zoom requesting the ability to hide unused engagement types. Until Zoom updates the app with this feature, these approaches are the best way to reduce confusion for agents.