Blurred background for end user when upgrading call to video in contact center in Windows | Community
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Newcomer
May 7, 2025
Question

Blurred background for end user when upgrading call to video in contact center in Windows

  • May 7, 2025
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Whenever a call is upgraded to video and a user opens the link from a computer, the end user background is blurred. This makes it difficult for identification purposes if they were to hold up an ID or something which blurs what they are trying to present. This works fine on mobile devices. Is there a setting on the admin side to make calls accepted from a browser within Windows to have a blurred background when opening the link within a browser?