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Recordings lost

Michael123
Listener

Hello My yearly subscription ended right before a meeting that I recorded and when I paid for a new subscription the recorded meeting was not there. Is there anyway to get that recorded meeting back? 

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, @Michael123 –

 

I’m assuming that you’re talking about Cloud Recordings. Local Recordings should be affected by any account changes, since they’re located on your computer.

 

The only suggestion I have is to look in your Recording Trash area. Click the Trash link on the Recording page:

Ray_Harwood_0-1651511332105.jpeg

If they’re not there, I doubt you’ll be able to retrieve it. Unfortunately it sounds like your account reverted to a Basic/Free account before the meeting, and recording on the Cloud  isn’t included in the Basic/Free account package – so my assumption is that no recording was generated.  Note that Local recording is permitted on a Basic/Free account; if you were locally recording, it should still be wherever your local recordings are found. 


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