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It sounds like you are looking for to enable sound notification for meeting chat. This setting is referring to persistent Zoom Chat.
I don't accept this as a solution either. There should be a sound for chat notifications with the settings I've selected. I have another Mac running the same OS and it works on that one but not this one. It also works for my colleague who is on a PC. There must be some reason for this.
I am experiencing the same issue. I am on a Mac Zoom Version: 5.9.6 (4993) and I get no audio notification when I receive a zoom chat. This functionality was working in the past. but isn't anymore. I do get a sound alert if I am invited into a Zoom meeting but no "Ding" when I receive a chat.
I am not understanding the response. I have the same question as above. I have "play sound when I receive a new message" selected but for some reason I hear nothing. This used to "ding" when someone messaged me in chat...so you know you have a message...now nothing. Please advise how to get this working again
I have found that I only get the new chat message "ding" only if the zoom chat app is not "active" (meaning other programs, apps, files, etc are opened on top of it). Once I bring focus to the zoom app then I am not alerted when new chat messages are received. The suggestion below to change the focus notifications would be great IF the zoom app was an option, but it is not.
I recently encountered this issue on my mac, turns out the reason that I wasn't hearing any sounds was because zoom notifications had been turned off the the Notifications and Focus settings on Mac OS. Hope this helps anyone else.
I am also on Mac (OS 12.6 Monterey) and I have Zoom Notifications "Play Sound for Notifications" enabled in System Preferences, but I do not get a sound when one of my students sends me a PM in the Zoom Chat.
Getting a sound ("ding" or whatever it may be) when someone sends you a message in the Zoom Chat is a very desirable feature and I hope Zoom will enable this feature for all users .
What I am experiencing is that I will hear an "ding" when a new chat message is received only if the zoom application isn't in the fore-front program (i.e. it is minimized to the tool bar area) and then only if the person sending the chat message isn't the "active" contact. For me, zoom is a primary communication tool so the program is always active and open on a separate screen. This means I only know if I have a new message is if I glance at it and see the red dot indicator for new messages. I wish it operated more similarly to outlook which makes an audible sound notification for any newly received email regardless of whether it is the active program or somewhere in the background. New message = audible notification...wish new chat also = audible notification...