Zoom scheduler NOT GENERATING ZOOM LINK

I am using Zoom Scheduler and it's not generating a zoom meeting link when people book times with me.  Zoom scheduler books the time, adds it to my Outlook calendar, and sends a confirmation email to the person but there is NO ZOOM LINK and there is no Zoom meeting created in my account. 

Troubleshooting:

• I am a licensed Zoom One Pro user with Zoom Scheduler enabled
• YES I chose "Zoom Meeting" under "Video Conferencing" when setting up the booking schedule 
• YES I read the Zoom Scheduler FAQs and watched the videos

Please help, we paid for this service and it's not working. Thank you.