Goodstack Denied Issue

Goodstack Denied Our Nonprofit the Nonprofit Discount. Customer Service claims they can’t do anything. They transferred me to SALES who then said, “We have nothing to do with Goodstack. You can reapply at Zoom Cares (Zoom For Nonprofits) | Zoom.

How is it going to help if I simply upload the same 3-4 documents again? I could really use some help. I’ve been on support for 30+ minutes and getting the runaround with “John Dave” from sales and the person before him from support (the one who erroneously transferred me to sales).

This feels scammy, to be honest. It’s just wasting my time. Is there someone who can help?