Hello,
I have purchased Workspace Clinician with the Clinical Notes add on. It has been enabled on my account but I am not able to use the feature. It does not show as an option when I am hosting a meeting. I have tried different devices and the issue is the same. Has anyone experienced this?
Hi
If you’ve purchased Zoom Workplace for Clinicians with the Clinical Notes add-on but don’t see it during meetings, please check the following:
License assignment: Confirm the Clinical Notes add-on is assigned to your user under Admin → User Management → Users → License Assignment.
Client version: Make sure you’ve updated to the latest Zoom app (v6.0 or higher).
Enable Clinical Notes: Admins should verify it’s toggled on in Account Settings → Clinical Notes.
Refresh access: Sign out and back in to refresh license permissions.
If it still doesn’t appear, please contact Zoom Support and share your account number so they can check provisioning.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
