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New Member
September 29, 2026
Solved

i want to stop paying for annual subscription

i want to stop my annual subscription as my company has stopped.

i have cancelled the subscription but invoices are still sent

 

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Don.zAnswer
Community Manager
September 29, 2026

Hello, ​@Abimbola Adebayo! 

We’re sorry for the difficulty you experienced. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the community. Please refer to our article on canceling subscriptions and unexpected charges.

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed.

1 reply

Don.zAnswer
Community Manager
September 29, 2026

Hello, ​@Abimbola Adebayo! 

We’re sorry for the difficulty you experienced. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the community. Please refer to our article on canceling subscriptions and unexpected charges.

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed.

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