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Abimbola Adebayo
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September 29, 2026
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Annual Subscription cancellation and stop payment

  • September 29, 2026
  • 1 reply
  • 10 views

I subscribed to monthly subscription but mistakenly clicked annual. now my company does not use zoom and i want to stop subscription.

After cancelling, invoices are still sent to me and money is being taken from my account and it says it will continue till april 2027. Please help i do not have money to pay as i do not use zoom for business again.

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    Best answer by aluyun

    Hello ​@Abimbola Adebayo,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.


    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

     

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

     

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

    1 reply

    aluyun
    Community Manager
    aluyunAnswer
    Community Manager
    September 29, 2026

    Hello ​@Abimbola Adebayo,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.


    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

     

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

     

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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