Hello Zoom Community,I'm experiencing two challenges with Zoom Docs that I hope someone can help with:Tagging External Collaborators: I've invited someone outside my organization to collaborate on a document, but I'm unable to tag them in comments. The tagging feature works perfectly with my internal team members, but not with this external collaborator. Is there a specific setting I need to adjust to enable tagging external users?Nested Folders Structure: I'm wondering if there's a way to create a hierarchical folder structure in Zoom Docs. Specifically, can I create subfolders within existing folders (second-level folders)? If this feature exists, could someone explain how to set it up?

J

JoaMas

Newcomer

Question

Tagging people outside my organisation & second level of folder

Forum|Forum|10 months ago
March 20, 2025
1 reply
1 view

Hello Zoom Community,

I'm experiencing two challenges with Zoom Docs that I hope someone can help with:

Tagging External Collaborators: I've invited someone outside my organization to collaborate on a document, but I'm unable to tag them in comments. The tagging feature works perfectly with my internal team members, but not with this external collaborator. Is there a specific setting I need to adjust to enable tagging external users?
Nested Folders Structure: I'm wondering if there's a way to create a hierarchical folder structure in Zoom Docs. Specifically, can I create subfolders within existing folders (second-level folders)? If this feature exists, could someone explain how to set it up?

Docs in Zoom Workplace

T

Toki1

Employee

Hi @JoaMas
Thank you for raising this up.
1. You can only tag external users you have added to your contacts
2. The nested folder structure is in development and will be introduced in the near future.

J

JoaMasAuthor

Newcomer

Thank you Toki1!
It's great to hear that nested folder structure is currently under development. 😉

Regarding the first point though, I was following your instructions for adding contacts, but it seems to work only if the person has a Zoom account as well. I tried to add someone as a personal contact, but I still couldn't tag that person in a document. When I tried adding the contact as External, the person received an email requiring them to log in with a Zoom account.

Could you please confirm if this is how it's supposed to work? I need to clarify this point, as not all our customers use Zoom as their work platform, which means the tagging feature might not work for us in those cases.

Thank you!

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