Prevent Task from Auto-Opening After Call Disposition in Zoom CTI Integration with Salesforce
Hello,
We are currently using the Zoom CTI integration with Salesforce for our call center operations. After each call, a task is automatically created in Salesforce when the call is dispositioned, which is great. However, the task automatically pops up on the screen, interrupting the flow for our reps as they need to manually close the task window before they can make their next call.
We want the task to be created as expected but would like to prevent it from automatically opening and disrupting the workflow. Is there a way to:
Ensure that the task is still created after call disposition.
Prevent the task from automatically opening in Salesforce after it's created, allowing the reps to continue working without the interruption.
Any guidance or suggestions on how to configure this behavior would be greatly appreciated. Thank you!