I cannot find the "Unassociate and create your own account" option on my profile page | Community
Skip to main content
New Member
March 17, 2026
Question

I cannot find the "Unassociate and create your own account" option on my profile page

  • March 17, 2026
  • 1 reply
  • 0 views

I cannot find the "Unassociate and create your own account" option on my profile page.  Nor am I able to find a live person to asked.  I’m in a do-loop!

 

    1 reply

    MGSR
    Community Manager
    Community Manager
    March 17, 2026

    Hello ​@Phyllis Bruce,

    Welcome to the Zoom Community! We’re glad to have you here.
     

    It sounds like you’re trying to separate your Zoom account from an organization and set up your own independent account, but you’re unable to find that option on your profile page. Depending on your account type or how it was originally configured, this option may not always be visible.

    If your account is part of an organization or is being managed, the ability to separate it may be restricted by an administrator. In that case, you’ll need to reach out to your organization’s Zoom admin for assistance.