Accidental Annual Renewal Refund Request (Case #BIL2472042)

Hi everyone,

I am writing this to get some help regarding an accidental annual subscription renewal.

On March 16, 2026, my Zoom subscription was automatically renewed for a full year without any prior notification that I noticed. I immediately reached out to Support (Case #BIL2472042), but I was told that a refund is not possible due to the "non-refundable" policy.

I have NOT used any Pro features since the renewal, and I have already cancelled the subscription to prevent future billing. This annual charge is a huge financial burden for me, and I simply cannot afford it right now.

I've seen other users getting a "one-time exception" for similar accidental renewals. Could any Community Manager or someone from the Billing team please look into this case again?

Thank you so much for your help.