mr122
Newcomer
Newcomer
since ‎2025-04-08
‎2025-04-08

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User Activity

Quality Management Evaluations

2025-04-08 08:52 AM
We have started using scorecards and evaluations within the contact center. I have made it so that they need to be manually acknowledged. However, I do not see where the agent has the ability to view their score and acknowledge it on their end. Any a...