bsaravia
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since ‎2025-03-20
‎2025-10-30

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Add the ability to filter and view text messages by specific phone line, number, or queue within Zoo

2025-10-30 10:46 AM
Description:Users with access to multiple phone lines (e.g., personal extensions and shared main lines) currently see all messages blended together in one unified inbox. This makes it harder to identify which messages belong to which number or queue....

Ensure that the read/unread status of text messages is shared globally

2025-10-30 10:45 AM
Description:Currently, in inboxes tied to shared numbers or call queues, a message’s read or unread status is tracked individually per user — meaning when one person reads or responds to a message, it still appears as unread for everyone else. This c...
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