bradley_cb
Newcomer
Newcomer
since ‎2025-01-21
‎2025-01-21

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User Activity

Inbound Call Notification when already Occupied

2025-01-21 07:12 PM
Hello, How can I configure notifications for calls coming inbound to a ZCC queue, so that the agents who are already in Occupied status (like in another call) can see there are calls waiting? I know that in this scenario, with all agents Occupied, Ov...