cwood
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since ‎2025-01-16
‎2025-10-10

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Call Queue Skipping Agents While on Call

2025-10-10 10:16 AM
Hello: I have the setting "Receive calls while on a call" enabled for my sequential call queue. When the first agent, however, is on a call either from the queue or their personal line, if another call comes in on the queue, it skips to the next avai...