cwood
Newcomer
Newcomer
since ‎2025-01-16
‎2025-10-10

User Statistics

  • 1 Posts
  • 0 Solutions
  • 0 Likes given
  • 0 Likes received
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

User Activity

Call Queue Skipping Agents While on Call

2025-10-10 10:16 AM
Hello: I have the setting "Receive calls while on a call" enabled for my sequential call queue. When the first agent, however, is on a call either from the queue or their personal line, if another call comes in on the queue, it skips to the next avai...