jennynovak
Newcomer
Newcomer
since ‎2024-01-22
‎2025-10-29

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User Activity

Occupancy %

2025-10-29 10:28 AM
Hello, We have agent sub status codes setup and I see that these codes are reported as Not Ready and impact our occupancy %. I am wondering if there is a way to customize the report to include/exclude certain sub status codes. Thank you,