About EC101

EC101 · 2024-01-16 08:02 PM

My current version of zoom is 5.16.10 - been trying to update it to 5.17.2. I tried to uninstall Zoom (using CleanZoom.exe) in order to reinstall it - that is after uninstalled Norton but still present the following error code: "The file 'C:\ProgramD...

EC101 · 2024-02-07 06:19 PM

Thanks @RN, the problem has been resolved using Microsoft Troubleshooter to uninstall Zoom and now the latest version of Zoom has been reinstated.Big thanks for your help! 

EC101 · 2024-02-07 05:46 PM

Hi @AudioDave , thank you for your reply and help, much appreciated. the error screen shots : I tried downloading the different msi files from Zoom - https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060407 and placed it back at 'C:\...

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cannot update nor uninstall zoom after using CleanZoom.exe and uninstalling Norton

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cannot update nor uninstall zoom after using CleanZoom.exe and uninstalling Norton

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