About AdultEducation

AdultEducation · 2023-10-17 03:28 PM

We paid for 20 licenses for the teachers in our school. The payment posted in August. Yesterday, all of the accounts became Basic and classes are cut off at 40 min. I have reached out to Customer Service and sent all of the payment documentation. No ...

AdultEducation · 2024-09-09 09:24 AM

Hi Ray,We are moving away from Zoom. The process with the school district will take too long. I am happy that you are helping others and sad that Zoom needs this help.

AdultEducation · 2024-09-09 08:37 AM

Hi Barb,Zoom is a great product, but the business office is a terrible mess. We straightened our account out. Now it is time to renew. Reached out to Zoom in June to prepare for October renewal. Was told they aren't handing their own accounting any m...

AdultEducation · 2023-10-20 02:42 PM

Everything was sent to the correct email. In the future, don't lose people's ACH payments. DO NOT blame this on us. Zoom needs to update the billing system. It took months for our payment to be applied. Zoom was emailing us after we sent the payment ...

AdultEducation · 2023-10-18 08:53 AM

Thank you. I hope that you can help. I was asking Noel if the accounts could be moved to the paid status for a week, allowing time for Zoom to find the $2000 we paid. He said that isn't possible. This is really tough for a school. We are unable to ho...

AdultEducation · 2023-10-18 08:06 AM

There was no explanation for the closed ticket. The current ticket in #18288920.

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Paid for 20 Zoom Licenses- only getting Basic 40 min

Re: Paid for 20 Zoom Licenses- only getting Basic 40 min

Re: Paid for Pro, account still showing Basic

Re: Paid for 20 Zoom Licenses- only getting Basic 40 min

Re: Paid for 20 Zoom Licenses- only getting Basic 40 min

Re: Paid for 20 Zoom Licenses- only getting Basic 40 min

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User Statistics

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Paid for 20 Zoom Licenses- only getting Basic 40 min

Re: Paid for 20 Zoom Licenses- only getting Basic 40 min

Re: Paid for Pro, account still showing Basic

Re: Paid for 20 Zoom Licenses- only getting Basic 40 min

Re: Paid for 20 Zoom Licenses- only getting Basic 40 min

Re: Paid for 20 Zoom Licenses- only getting Basic 40 min