About wes4

wes4 · 2024-05-08 03:45 PM

Hi, I'm trying to get actual help because the only support apparently available to me is the chatbot, and this community. We have Basic Zoom licences but we are paying for Zoom Webinar and Zoom Phones. I've invited a new user to be able to use Zoom P...

wes4 · 2023-08-21 08:17 PM

We have a small, flexible workforce with a few specialist call queues. We would like to be able to forward all calls to another person in another department (queue) during lunch. There is no set lunch time, it varies from day to day depending how bus...

wes4 · 2024-05-08 03:30 PM

I'm having the same problem. What do you do if you can't contact support? We only have Basic licences - but we are paying for Zoom Webinar and Phones and we can't add a user to assign a Zoom Phone plan. The only support available to me is this forum ...

wes4 · 2024-05-08 03:16 PM

I have the same problem. Only the "useless" chatbot which can't understand the problem. No email invite so no way to add a user to our Zoom phone system. How to we submit a ticket?

wes4 · 2023-08-22 09:09 PM

Hi Eliot, Thanks for your reply and your suggestions. Option 1 - we currently don't use desk phones, and want to avoid buying hardware if possible.Option 2 - This does not work for us. No calls are forwarded. Calls ring out and end up going to messag...

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User invite email not arriving - user stuck in pending

Best practise for forwarding calls at lunch

Re: I dont receive the confirmation email to active a pending user

Re: 'Pending User' invite emails not arriving

Re: Best practise for forwarding calls at lunch

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