About jhollowell

jhollowell · 2023-07-13 11:56 PM

I have purchased the Zoom Translated Captions option for my Zoom Pro plan. I updated to the latest version of Zoom (5.15.3) thinking that maybe my older version (slightly) of Zoom was the root of the problem but...apparently that was not the case. I ...

jhollowell · 2023-07-21 06:24 PM

Craig,Thanks, this actually wasn't my problem but your response pushed me in the right direction. I did not have the following set: From the browser based Zoom login, go to "Settings" then "In Meeting (Advanced)" then tick Translated Captions to On. ...

jhollowell · 2023-07-20 09:46 PM

Sorry but I DID NOT get this to work. I have done everything as prescribed but it does not work. I did the following:1. Followed all instructions here - https://support.zoom.us/hc/en-us/articles/66431777468292. As well as everything here, including a...

jhollowell · 2023-07-14 05:11 PM

Yes, sorry, I should have included that in the list of things that I have done. I did assign it to myself. The area in my billing section indicates that the add on is active and assigned to me with status indicated as "Active."

jhollowell · 2023-07-13 11:41 PM

I stumbled onto this post after having the same problem. I've paid for Zoom Translated Captions. I have Zoom 5.15.3 installed. (just updated). I don't even have the little caret next to the Captions button now. When I click to enable captions, nothin...

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