stephbboggs
Newcomer
Newcomer
since ‎2023-06-09
‎2023-06-09

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  • 2 Posts
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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

User Activity

SMS and Salesforce Integration

2023-06-09 05:51 AM
If the SMS is logged in the Zoom Desktop App does it sync as a Task to Salesforce?Looks like no per https://community.zoom.com/t5/Phone-System/Zoom-SMS-Salesforce-Integration-Issues-Questions/m-p/113008#M5844If the SMS is logged in SFDC via the Zoom ...

Salesforce Utility SoftPhone

2023-06-09 05:47 AM
I'd like to add custom Task/Activity fields to be captured, but I'm only seeing Account/Contact/Lead. It does look like I can add the Task object, but that looks to be for finding matches, not for the call task that will be logged.