About tpatton1636

tpatton1636 · 2023-05-31 03:24 PM

We have a created a custom queue that is supposed simultaneously ring all the Users added to the queue when our main line is busy. This was created so we do not miss new client calls. Before about a week the call would ring on all 4 lines and the Cal...

tpatton1636 · 2023-06-06 11:09 AM

1. It is another user. Our intake coordinator gets all of those calls first and if she is busy the call is routed to the call queue.2. There have been no changes to anything involving the call queue.3. We have been having issues with Zoom randomly lo...

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Custom Call Queue is Only is Sending Calls to One User Not All Users in the Queue

Re: Custom Call Queue is Only is Sending Calls to One User Not All Users in the Queue

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Custom Call Queue is Only is Sending Calls to One User Not All Users in the Queue

Re: Custom Call Queue is Only is Sending Calls to One User Not All Users in the Queue