jal1172
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Explorer
since ‎2022-11-30
‎2022-12-01

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Can I see a history of when team members where "active" in a call queue?

2022-11-30 10:50 AM
I'm running historical call queue reports. For a couple of the months, a team member is not showing any stats at all? If a member does not turn their queue on, would that be expected? That they would not display on the report at all? I would think it...