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r_r · 2022-09-08 06:16 AM

Hi team, we've had a bunch of clients trying to login at zoom.com.cn and failing. How can I set the clients to login to zoom.us? Is there a larger issue here? Thanks, Rick

r_r · 2022-09-14 09:09 AM

Good news! Sounds like it's the native zoom uninstaller that does the trick.

r_r · 2022-09-14 05:14 AM

curious.....did you also reboot / (maybe) hardware reset (former smc reset process) the machine after uninstalling the app, removing the files and stopping the processes? I'd have thought that your process which should also remove any reference to zo...

r_r · 2022-09-14 05:04 AM

Hi rbuch, we found that you can go to the zoom menu>>uninstall zoom. Then redownload and install. I was a bit surprised this worked as i thought a plist or other config file with the bad data might remain. But the new install was fine. -r

r_r · 2022-09-08 01:43 PM

Hi Iron.....for windows machines, you can uninstall the application and remove the zoom folders from the user profile roaming folder and maybe local too. Then reinstall. That should fix windows. I haven't tested a procedure for macs yet. -r

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clients attempting zoom.com.cn login and failing

Re: clients attempting zoom.com.cn login and failing

Re: clients attempting zoom.com.cn login and failing

Re: clients attempting zoom.com.cn login and failing

Re: clients attempting zoom.com.cn login and failing

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clients attempting zoom.com.cn login and failing

Re: clients attempting zoom.com.cn login and failing

Re: clients attempting zoom.com.cn login and failing

Re: clients attempting zoom.com.cn login and failing

Re: clients attempting zoom.com.cn login and failing